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One Stop

Legal

Terms of Service

Provider:
Geddam Praveen Kumar (trading as One Stop)
Version:
1.0.0
Effective date:
Last updated:

Draft – pending legal review. This document is not yet final.

1. About these terms

These Terms of Service ("Terms") are an agreement between Geddam Praveen Kumar (trading as One Stop) ("One Stop", "we", "us"), of Door No 1-2-14/BC/127, Budvel, Rajendranagar, K.V. Rangareddy, Telangana 500030, India, and the business that buys a licence for or uses our software ("Customer", "you").

By installing or using the App, activating a licence key, or paying a licence fee, you agree to these Terms. If you accept them on behalf of a business, you confirm that you have authority to bind that business.

Business use only. Our products are sold only to businesses and professionals, for use in their trade or business, and not to consumers. You confirm that you are at least 18 years old and that you are acting for business purposes.

2. Definitions

  • "App" means the OneStop WhatsApp desktop application, including updates we provide.
  • "Licence key" means the key we issue that activates the App for your plan.
  • "Plan" means a monthly or annual licence period, as set out in our invoice or order confirmation.
  • "Meta" means Meta Platforms, Inc. and its affiliates, including WhatsApp.
  • "WhatsApp Business Platform" means Meta's platform that lets businesses send WhatsApp messages.

3. The service

The App is a desktop application for Windows, macOS, and Linux. You install it on your own computer. With the App, you can:

  • use your own WhatsApp Business number, connected through Meta's Embedded Signup;
  • send WhatsApp messages, message templates and attachments; and
  • manage the contacts that you send messages to.

The App does not receive incoming messages. Message templates are managed within Meta's platform.

What we do not provide. We do not provide a WhatsApp Business Account, a phone number or access to the WhatsApp Business Platform. You must have:

  • your own Meta Business account;
  • a phone number that is eligible for the WhatsApp Business Platform; and
  • a computer to run the App.

The WhatsApp Business Platform is provided by Meta, not by One Stop. We do not control its availability, features, policies or pricing.

4. Licence

Subject to these Terms and to payment of the licence fee, we grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to install and use the App for your internal business purposes during your paid Plan, within any limits stated in your Plan.

Licence keys are issued for your business only. You must keep your licence key confidential and must not share, sell or publish it. The App checks your licence key with our server, and the App may stop working if the key is invalid, expired, suspended or used in breach of these Terms.

We may provide updates to fix problems, improve security or keep the App working with the WhatsApp Business Platform.

5. Plans, fees and payment

  • Plans. Licences are available on monthly or annual Plans. Prices are provided on request and confirmed in our invoice.
  • Payment. You pay licence fees to One Stop by bank transfer or UPI, using the payment details given on our invoice. We do not accept online card payments.
  • Taxes. Fees are subject to applicable taxes, such as GST, as shown on our invoice.
  • Renewal. Your licence is renewed for a new Plan period when we receive payment for that period.
  • Non-payment. If a fee is not paid by its due date, we may suspend your licence key until payment is received. If it remains unpaid, we may terminate your licence.
  • No refunds. Licence fees are non-refundable, including for partly used periods. See our Cancellation & Refund Policy.

6. WhatsApp messaging charges

WhatsApp messaging charges are set and billed by Meta directly to your own WhatsApp Business Account, through the payment method you set up with Meta. They are not part of your licence fee. You are responsible for paying them. One Stop is not responsible for Meta's charges, invoices or pricing changes.

7. Your responsibilities

You are responsible for:

  1. Your computer and your keys. Keeping the computer on which the App runs secure and up to date, and keeping your licence key and your Meta account credentials confidential. You are responsible for all activity carried out through your installation of the App.
  2. Meta's rules. Complying with the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy, the WhatsApp Business Terms of Service, and all other Meta terms and policies that apply to your use of the WhatsApp Business Platform.
  3. Consent of the people you message. Getting valid opt-in consent from each person before you send them WhatsApp messages, where Meta's policies or the law require it, and promptly honouring requests to stop messaging.
  4. Lawful content. Not sending spam, or unsolicited, misleading, offensive or unlawful content.
  5. Data protection. Complying with applicable data protection laws, such as the DPDP Act, 2023 and the GDPR, for the contacts and messages you handle with the App. For that data you are the controller or data fiduciary.
  6. Accurate information. Giving us accurate business and contact details, and keeping them up to date.

8. Acceptable use

You must not:

  • use the App for spam, bulk unsolicited messaging, fraud, phishing, harassment, or any unlawful or harmful purpose;
  • send content that infringes anyone's rights, or that is prohibited by Meta's policies;
  • try to get around licence checks, usage limits or security measures;
  • use the App in a way that could harm One Stop, Meta, other users or the people you message; or
  • help anyone else to do any of these things.

9. If Meta restricts your WhatsApp account

Meta may limit, restrict, suspend or ban a WhatsApp Business Account, phone number or message template, or change its platform. If this happens, the App may not work, or may work only partly. One Stop has no control over Meta's decisions and cannot reverse them. Meta's actions do not entitle you to a refund, a credit or an extension of your Plan. You must deal with Meta directly about any restriction on your account.

10. Intellectual property

The App, its code, design and documentation, and the One Stop name and logo, belong to One Stop or its licensors. They are protected by intellectual property laws. Apart from the licence in section 4, these Terms give you no rights in them.

You must not, and must not allow anyone else to:

  • copy, modify or create derivative works of the App;
  • reverse engineer, decompile or disassemble the App, except to the extent the law expressly allows this despite this restriction;
  • sell, resell, rent, lease, sublicense, distribute or otherwise make the App or a licence key available to third parties; or
  • remove any proprietary notices from the App.

WhatsApp and Meta are trademarks of Meta Platforms, Inc. One Stop is not affiliated with or endorsed by Meta.

11. Privacy

Our Privacy Policy explains how we handle personal data. In summary, the App runs on your computer, and messages are sent from your computer directly to Meta. We do not store your message content.

12. Suspension and termination

  • By you. You may stop using the App at any time. To cancel, tell us by email before your current Plan ends; your licence stays active until the end of the paid period and is not renewed.
  • By us. We may suspend or terminate your licence immediately if you seriously or repeatedly breach these Terms (including sections 7 and 8), if you do not pay fees when due, or if we are required to by law or by Meta.
  • Effect of termination. When your licence ends, you must stop using the App and uninstall it. Sections 5 (for amounts owed), 6, 10 and 13 to 19 continue to apply.

13. Disclaimers

The App is provided "as is" and "as available". To the fullest extent permitted by law, we give no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that:

  • the App will be uninterrupted or error-free;
  • any message will be delivered or read; or
  • the WhatsApp Business Platform will remain available or unchanged.

The App depends on Meta's platform, your computer and your internet connection, none of which we control.

14. Limitation of liability

To the fullest extent permitted by law:

  • One Stop is not liable for any indirect, incidental, special, consequential or punitive loss, or for loss of profits, revenue, business, goodwill or data.
  • One Stop's total liability arising out of or in connection with these Terms or the App is limited to the licence fees you paid to One Stop in the 12 months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited by law.

15. Indemnity

You will defend, indemnify and hold harmless One Stop against any claims, losses, penalties and costs (including reasonable legal fees) arising from:

  • your use of the App;
  • the messages and content you send;
  • your breach of these Terms or of Meta's terms and policies; or
  • your breach of any law, including data protection and anti-spam laws.

16. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control. Examples include actions or outages of Meta, internet or power failures, natural disasters and government actions.

17. Governing law and courts

These Terms are governed by the laws of India. The parties submit to the exclusive jurisdiction of the courts at Hyderabad, Telangana.

18. Changes to these Terms

We may update these Terms. The version number, effective date and "Last updated" date at the top of this page show the current version. For material changes, we will notify customers by email before the change takes effect. If you continue using the App after that date, you accept the updated Terms.

19. General

  • These Terms, together with our invoice or order confirmation and the policies they refer to, are the entire agreement between you and us about the App.
  • If any part of these Terms is found unenforceable, the rest remains in effect.
  • You may not transfer your rights under these Terms without our written consent.
  • We may send notices to the email address you gave us. You may send notices to support@onestop.in.

20. Contact

Geddam Praveen Kumar (trading as One Stop)

Door No 1-2-14/BC/127, Budvel, Rajendranagar, K.V. Rangareddy, Telangana 500030, India

Email: support@onestop.in