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One Stop

Legal

Data Deletion Instructions

Provider:
Geddam Praveen Kumar (trading as One Stop)
Version:
1.0.0
Effective date:
Last updated:

Draft – pending legal review. This document is not yet final.

OneStop WhatsApp runs on your own computer. Most of its data is stored on your computer, so you can delete it yourself. Follow the three steps below to remove all of your data.

Step 1: Disconnect the app from your Meta account

This removes the app's permission to use your WhatsApp Business Account.

  1. Log in to Meta Business Suite or Meta Business Settings (business.facebook.com) with an admin account for your business.
  2. Open the settings for your business, and find the section that lists connected apps or integrations for your WhatsApp Business Account.
  3. Select the One Stop app, and choose to remove it or remove its access.

Meta sometimes changes the names and layout of these menus. If you cannot find the option, see Meta's help pages or email us at support@onestop.in, and we will guide you.

Step 2: Uninstall the app and delete its local data

Your contacts, technical logs and the encrypted Meta access token are stored on your computer, in your Downloads folder.

  1. Uninstall the app as you would any other program:

    • Windows: Settings → Apps.
    • macOS: move the app from Applications to the Bin.
    • Linux: use your package manager.

  2. Delete the app's data from your Downloads folder:

    • Windows: C:\Users\<your user name>\Downloads
    • macOS: /Users/<your user name>/Downloads
    • Linux: /home/<your user name>/Downloads

    Delete only the files created by OneStop WhatsApp, for example files named after your customers, such as Customer_name.pdf. Do not delete the whole Downloads folder or your other downloads. If you are not sure which files belong to the app, email support@onestop.in and we will help.

Deleting these files permanently removes your contacts, logs and access token from that computer. Repeat these steps on every computer where you installed the app.

Step 3: Ask One Stop to delete the records we hold

Email support@onestop.in with the subject "Data deletion request". Please send it from your registered email address, and include:

  • your business name;
  • your registered email address;
  • the WhatsApp Business number you used with the app; and
  • your licence key.

Identity check. To protect you, we will verify that the request comes from the customer or someone authorised by it. We may do this by replying to your registered email address or by asking for more information.

What we delete. Your customer account details, licence details and support correspondence.

Onboarding data and licence check records. The Meta access token and WhatsApp phone number ID held by our onboarding tool are kept until your subscription ends, and are then deleted. Licence and update check records are deleted automatically after 2 months.

What we must keep. Invoices and payment records (bank transfer or UPI references) are kept only for as long as tax and accounting laws require, and then deleted.

When. We will complete your request within 30 days and confirm by email once it is done.

Data held by Meta

Deleting data from One Stop does not delete data held by Meta, such as your WhatsApp Business Account, message templates or message records on Meta's platform. That data is governed by Meta's own terms and privacy policy. Contact Meta to manage or delete it.

Questions

Email support@onestop.in, or contact our Grievance Officer: Geddam Praveen Kumar, support@onestop.in. For more detail, see our Privacy Policy.